Archive for the 'Reviews' Category

Tom Peters vs. C. K. Prahalad

There is an interesting comparison being drawn between two books written by some of the biggest names in business and strategy. John Kay, in a Financial Times article aptly titled “Beware of Grand Visions and Foresight in Business”, talks about the companies mentioned in the two books, viz. Competing for the Future by C K Prahalad and Gary Hamel, and In Search of Excellence by Tom Peters and Robert Waterman.

John Kay writes - In Competing for the Future, CK Prahalad and Gary Hamel suggested that companies should adapt a strategy concerned with ‘creating stretch goals that challenge employees to accomplish the seemingly impossible’. But hindsight is a harsh taskmaster and most of the companies paraded by P&H for their foresight, have since underperformed.

A 2002 Fortune study reviewing the companies that Tom Peters and Robert Waterman had picked two decades earlier showed that they had generated shareholder returns in excess of the Standard & Poor’s index. This is not true of the Prahalad and Hamel’s 12, which yielded 6.2 percent per year against 9 percent for the market as a whole. The four companies [Prahalad and Hamel] praised for ‘regenerating their strategy’ were all subsequently acquired by larger companies in the same industry. AT&T, Compaq, JPMorgan and Banker’s Trust …

A point worth noticing here is the different thought process between the business thinkers and gurus from the academia, and those that are at the helm of the business. The article and the results might give contrasting clues as to who drives what … do the businesses drive management thinking or vice versa. That should become an interesting point of discussion, as successful businessmen often cite the knowledge and insight gained through years of experience to be the key factor for success. On the other hand, we have seen lots of academic thinking and models (remember game theory et al) contributing effectively in redefining the business models of ailing corporations and turning them around.

I think that any forecast needs to be based not only on the academic studies, but also by taking into account the common business acumen. It can be very well compared with the stock markets - fundamental and technical views. In the longer run, you have to go hand in hand with both to make a sound investment decision. In a similar fashion, business acumen combined with research and new operational paradigms (read academia) would also need to go hand in hand to survice in the present times. So if you are a believer in only one school of thought, every decision might become a risk. This is a tangential take on the article, but this is the thought that flashed through my mind when I read the article.

Tom Peters was quick to take note of John Kay’s article. This is what he writes in self admiration on his blog:

“I guess my perverse pleasure comes because almost every “big” management book seems to need to devote a paragraph to trashing the companies Bob and I picked. None cites even a dollop of data to support their point … which doesn’t slow them down in the least. We did indeed make our share of mistakes—but the bunch-as-a-whole have been remarkably resilient.”

However, Chris Valey has a different take on the article and says that Prahalad’s latest book actually makes good sense. On a separate note, The Independent has come out with a listing of twelve books that have changed the world. Check them out as they should make for an intersting reading.

HP Customer Service

In these times of aggressive marketing, and marginally improving customer service to back it up, Hewlett-Packard has come as a pleasant surprise. I had recently bought the awesome HP dv1345 laptop from a vendor in India. During the course of installing some new software, I found that my bluetooth was not running. And the DVD writer was not working directly from Windows XP.

After doing some deep searches on Google, and accessing various online discussion forums, I thought that the best way to address this would be to have someone from HP take a look at it. But due to time constraints, I thought of trying the online help desk of HP. And I was flabbergasted. The service is not only fast, but an extremely pleasant experience in itself. I came to know about the software driver upgrade for Bluetooth. And the DVD writer was not a hardware problem, but a Windows error. I tested the DVD writer with Nero and it is rocking. The HP help desk was quick to respond and the chat applet was nicely designed. I found the people informative, and I was able to resolve both the problems quickly with their help.

It is nice to see that HP is not only focused on innovation, and marketing of its new products - but at the same time has the right kind of customer service to back it up. The help desk people are always ready to help you out with eagerness and enthusiasm. These positive experiences make me feel that going along with HP, even though there were IBM, Sony, and Toshiba around - was a good decision.

Mabber - A Mobile Jabber

Just got a beta invite from Mabber for their new mobile chat application, which is built on the jabber framework. A very neat application which works both on the web as well as on a mobile phone.

Here is a screenshot of the application in the beta stage:

Mabber

On accessing the website and logging in, the site launches an Instant Messenger window that provides access to the following gateways - Yahoo, Hotmail, ICQ and AIM. The interface is good with the ability to categorize users and IM functionality is also fast. You would see another excellent use of AJAX in this application. I think AJAX is to Web 2.0 what Javascript/Flash was to Web 1.0.

The new technology is going to reduce the sms messaging charges for sure, but at the same time the rising GPRS access charges from mobile companies would be a bother for this new application. The USP of this service is to provide a means to chat with others through this app with the assumption that data transfer (read GPRS on a GSM network) will always be priced lower than the price of a single sms. So one can chat for long without spending too much money. However, for a place like Mumbai where Hutch charges 10p per 10kb download, long chats could be an issue.

Another thing to be noted is that the application does not work if you have a basic GPRS subscription. You would need the advanced GPRS connection (priced at INR 499 by Hutch Mumbai) to use this app. Further, the popularity of GPRS and Internet access through mobile phones is a trend still in its infancy in India. So these kind of applications might take some time to pick steam in India. However, on a positive note, technologies like these are redefining the mobile communications space and as the innovation persists, this would also put a lot of pressure on the mobile service providers to think of new ways to gain revenue. And as for those who have web access through their mobile devices, this should prove to be a better means to communicate compared to sending sms.

There is not much visibility on the business model but the company might go for subscription-based models in future. The token that I received for mobile access is valid till 1 March 2006. Operating in an emerging space, here is wishing Mabber the very best.

Thanks to TechCrunch for providing the invite. You can check out the review of Mabber there.

The World Is Flat

An excellent book on globalization and the technology revolution.

Jan 28, 2006 by Gagan Kaul The World is Flat

★★★★★ “In China today, Bill Gates is Britney Spears. In America today, Britney Spears is Britney Spears — and that is our problem.”

The World is Flat by Thomas L. Friedman

Thomas L. Friedman, a three-time winner of the Pulitzer Prize and currently a foreign affairs columnist for New York Times, is the author of the book The World Is Not Flat. The book explores the political and technological changes that have flattened the world and made it a smaller place. He tells us that globalization is a by-product of technology. This is one of the most entertaining and thought provoking books that I have read in recent times. Even though some of the questions are left unanswered due to lack of a strong solution, yet understanding the forces of change made the book an interesting read.

Friedman has done a metaphorical analysis of the global business environment by calling the world flat. This thought provoking “discovery” of the world’s flatness came to him when he was in Bangalore talking to Nandan Nilekani, CEO of Infosys Technologies. Nilekani had told Friedman - “Tom, the playing field is being leveled.” Friedman’s further excursions into various business set ups in Bangalore exposed him to highly educated graduates who are thriving on “outsourcing” from American businesses: not just workers in call centres but accountants who know all American tax regulations, executive assistants who will research and prepare your next PowerPoint presentation, software designers, and aircraft engineers. And seeing the new business set ups in India and China, the leaders in outsourcing space, provided the impetus to his idea about the flatness of the world.

What created the flat world? Friedman stresses technological forces. “Paradoxically, the dot-com bubble played a crucial role. Telecommunications companies like Global Crossing had hundreds of millions of dollars of cash — given to them by gullible investors — and they used it to pursue incredibly ambitious plans to ”wire the world,” laying fiber-optic cable across the ocean floors, connecting Bangalore, Bangkok and Beijing to the advanced industrial countries. This excess supply of connectivity meant that the costs of phone calls, Internet connections and data transmission declined dramatically — so dramatically that many of the companies that laid these cables went bankrupt. But the deed was done, the world was wired. Today it costs about as much to connect to Guangdong as it does New Jersey. The next blow in this one-two punch was the dot-com bust. The stock market crash made companies everywhere cut spending. That meant they needed to look for ways to do what they were doing for less money. The solution: outsourcing.”

The basic thought process underlying the book is that globalization, Internet, and increased geopolitical interconnectedness are the key forces shaping up a world where work can be done by just about anyone from anywhere. This has leveled the playing field for everyone, and hence the flatness. The book also talks about the perception and acknowledgement of this idea unconsciously by countries, companies, communities, and individuals. It further goes on to advice how governments and societies can, and must, adapt to this change.

There are a lot of anecdotes and wisdom quotes mentioned in the book. My favourite one being: “Every morning in Africa, a gazelle wakes up. It knows that it must outrun the fastest lion or it will be killed. Every morning in Africa, a lion wakes up. It knows that it must out run the slowest gazelle or it will starve. It does not matter whether you are a lion or gazelle. When the sun comes up you had better be running.”

What Friedman has tried to say in the book is that today’s world belongs to those who can learn and adapt. In the current situation, no job or skill is entirely safe from the forces of globalization and economics, but by recognizing these forces for what they are and by accepting adaptation and reinvention as a necessity, anyone can compete and prosper in the global economy. This change in the outlook and modus operandi of each and every business does not spell doom, but addresses financial and political realities which require change to stay on top of them.

Strongly recommended !!! Grab this book as soon as you can.

My Top Five Firefox Extensions

1. Move the Tabs - Move the tab bar to the bottom of the firefox window or on the left or right. Very useful feature, in case you do not want to keep moving your mouse to the top of the browser window for changing tabs. The code can be found here.

2. Session Saver - A must-have tool for people who see frequent browser crashes or OS reboots. SessionSaver restores your browser on restart with windows, tabs, and even things you were typing-exactly- as you left it. This is a very handy tool as it is immune to OS or browser crashes. It simply restores everything as it was when the shutdown/crash happened.

3. Del.icio.us - This is a new extension for Firefox. Now I can save all my bookmarks directly from my browser window, without leaving the page at all. Bookmarking with Del.icio.us is a piece of cake now. The buttons can be placed anywhere on the browser menu and you can access and post your bookmarks with a single click. When posting, a pop-up window opens up thus obviating any need to leave the page. A neat feature.

4. Super DragAndGo - One of my favourite extensions. Simply drag a link or anything like a uri (e.g. “gagankaul.com” ), and throw it to anywhere blank on the webpage to open the it in a new tab. No more pressing the control button to open links or pages in a new tab, and no right clicking either. Simply drag the link and drop it. A very neat extension.

5. Web Developer - Absolutely a MUST for web developers. The extension provides quick links to all the standard developer tools, the most outstanding being the ability to edit CSS.

Getting Things Done

The Discipline of Getting Things Done - Ram Charan and Larry Bossidy
I have finally laid my hands on the book Execution: The Discipline of Getting Things Done by Ram Charan and Larry Bossidy. A sudden visit to the local bookstore Crossword in Bandra turned out to be a moment of serendipity, as I had been waiting for this book to come in India since quite some time. However, it is only now that I shall get a chance to delve into the thoughts and ideas in this book that are taking the world by storm.

The book addresses the most famous cliche for each working professional - time management. However this book, instead of focusing on time management that most other books in the market usually end up doing, shifts the focus on execution. The time management paradigms thereby get based on the principle of execution, a concept preached by the the likes of Stephen Covey. A review on this book would be coming up soon, as I expect to finish reading this book by end of next week.

Stuff Catching My Interest

There is a lot of interesting stuff happening with respect to technology and innovations online. I have listed down some of the new launches that sound both innovative and promising. I am following the progress of these right now.

Gritwire presents an easy way to customize real-time text and multimedia ‘SpeedFeeds’ by providing updates on the things you want to see and hear. It does so by leveraging the latest in internet content syndication technologies (RSS, OPML) and the explosive power of social networking (such as Friendster, MySpace, and Facebook). The site acts as a central place for aggregating and customizing the content according to your needs, and then have it delivered to your desktop through a Gritwire Deskbar. The site itself has a very neat and ajax-based interface.

Gollum is a demonstration of what all can be done with AJAX. Gollum is an open-source, web app built in AJAX that minimizes Wikipedia to the simplest interface: a toolbar, a search bar, and the article. The presentation of the articles is also enhanced, with bigger headings and shifting the category list to the top of the page. Features include a bookmarking facility, ability to send e-mail links of the article as recommendations, and the Print button. However, I agree with other users about the lack of tabs as a big drawback for this interface.

Songbird is the latest innovation from the developers of Winamp and Yahoo Music Engine. According to the site, ‘Songbird is built atop the Mozilla Foundation’s XULRunner platform also used by the Firefox browser, the Thunderbird email client and other desktop applications. Songbird runs on Windows, Mac OS X and Linux personal computers with few OS-specific tweakages.’ The project is still in alpha, and looks like a promising digital media player. Songbird Public Preview v0.1 codename Hilda, will be released mid-December 2005.