In these times of aggressive marketing, and marginally improving customer service to back it up, Hewlett-Packard has come as a pleasant surprise. I had recently bought the awesome HP dv1345 laptop from a vendor in India. During the course of installing some new software, I found that my bluetooth was not running. And the DVD writer was not working directly from Windows XP.
After doing some deep searches on Google, and accessing various online discussion forums, I thought that the best way to address this would be to have someone from HP take a look at it. But due to time constraints, I thought of trying the online help desk of HP. And I was flabbergasted. The service is not only fast, but an extremely pleasant experience in itself. I came to know about the software driver upgrade for Bluetooth. And the DVD writer was not a hardware problem, but a Windows error. I tested the DVD writer with Nero and it is rocking. The HP help desk was quick to respond and the chat applet was nicely designed. I found the people informative, and I was able to resolve both the problems quickly with their help.
It is nice to see that HP is not only focused on innovation, and marketing of its new products - but at the same time has the right kind of customer service to back it up. The help desk people are always ready to help you out with eagerness and enthusiasm. These positive experiences make me feel that going along with HP, even though there were IBM, Sony, and Toshiba around - was a good decision.
Gagan,
Great post. Happy you had a great customer experience with hp
Eric
Hi Eric,
Thanks for visiting the blog. Nice to see HP taking notice of the people writing about it. Anyways, keep coming up with great product and the excellent customer service.
Cheers,
Gagan.