Monthly Archive for April, 2006

Effective Leadership

Navin Nagiah on Effective Leadership:

Over the last 65 years of my consulting career, I found no stereotypical leaders. They were all over the may in terms of their personalities, attitudes, values, strengths, and weaknesses. The ranged from extroverted to nearly reclusive, from easy-going to controlling, from generous to parsimonious.

What made them all effective is that they followed the same eight practices:

1. They asked, “What needs to be done?”

2. They asked, “What is right for the Enterprise?”

3. They developed action plans

4. They took responsibility for decisions.

5. They took responsibility for communicating.

6. They were focused on opportunities rather than problems.

7. They ran productive meetings.

8. They thought and said “we” rather than “I”.

One other final best practice … “Listen first, speak last.”

Sourced from Rajesh Shetty’s blog.

Tom Peters vs. C. K. Prahalad

There is an interesting comparison being drawn between two books written by some of the biggest names in business and strategy. John Kay, in a Financial Times article aptly titled “Beware of Grand Visions and Foresight in Business”, talks about the companies mentioned in the two books, viz. Competing for the Future by C K Prahalad and Gary Hamel, and In Search of Excellence by Tom Peters and Robert Waterman.

John Kay writes - In Competing for the Future, CK Prahalad and Gary Hamel suggested that companies should adapt a strategy concerned with ‘creating stretch goals that challenge employees to accomplish the seemingly impossible’. But hindsight is a harsh taskmaster and most of the companies paraded by P&H for their foresight, have since underperformed.

A 2002 Fortune study reviewing the companies that Tom Peters and Robert Waterman had picked two decades earlier showed that they had generated shareholder returns in excess of the Standard & Poor’s index. This is not true of the Prahalad and Hamel’s 12, which yielded 6.2 percent per year against 9 percent for the market as a whole. The four companies [Prahalad and Hamel] praised for ‘regenerating their strategy’ were all subsequently acquired by larger companies in the same industry. AT&T, Compaq, JPMorgan and Banker’s Trust …

A point worth noticing here is the different thought process between the business thinkers and gurus from the academia, and those that are at the helm of the business. The article and the results might give contrasting clues as to who drives what … do the businesses drive management thinking or vice versa. That should become an interesting point of discussion, as successful businessmen often cite the knowledge and insight gained through years of experience to be the key factor for success. On the other hand, we have seen lots of academic thinking and models (remember game theory et al) contributing effectively in redefining the business models of ailing corporations and turning them around.

I think that any forecast needs to be based not only on the academic studies, but also by taking into account the common business acumen. It can be very well compared with the stock markets - fundamental and technical views. In the longer run, you have to go hand in hand with both to make a sound investment decision. In a similar fashion, business acumen combined with research and new operational paradigms (read academia) would also need to go hand in hand to survice in the present times. So if you are a believer in only one school of thought, every decision might become a risk. This is a tangential take on the article, but this is the thought that flashed through my mind when I read the article.

Tom Peters was quick to take note of John Kay’s article. This is what he writes in self admiration on his blog:

“I guess my perverse pleasure comes because almost every “big” management book seems to need to devote a paragraph to trashing the companies Bob and I picked. None cites even a dollop of data to support their point … which doesn’t slow them down in the least. We did indeed make our share of mistakes—but the bunch-as-a-whole have been remarkably resilient.”

However, Chris Valey has a different take on the article and says that Prahalad’s latest book actually makes good sense. On a separate note, The Independent has come out with a listing of twelve books that have changed the world. Check them out as they should make for an intersting reading.

HP Customer Service

In these times of aggressive marketing, and marginally improving customer service to back it up, Hewlett-Packard has come as a pleasant surprise. I had recently bought the awesome HP dv1345 laptop from a vendor in India. During the course of installing some new software, I found that my bluetooth was not running. And the DVD writer was not working directly from Windows XP.

After doing some deep searches on Google, and accessing various online discussion forums, I thought that the best way to address this would be to have someone from HP take a look at it. But due to time constraints, I thought of trying the online help desk of HP. And I was flabbergasted. The service is not only fast, but an extremely pleasant experience in itself. I came to know about the software driver upgrade for Bluetooth. And the DVD writer was not a hardware problem, but a Windows error. I tested the DVD writer with Nero and it is rocking. The HP help desk was quick to respond and the chat applet was nicely designed. I found the people informative, and I was able to resolve both the problems quickly with their help.

It is nice to see that HP is not only focused on innovation, and marketing of its new products - but at the same time has the right kind of customer service to back it up. The help desk people are always ready to help you out with eagerness and enthusiasm. These positive experiences make me feel that going along with HP, even though there were IBM, Sony, and Toshiba around - was a good decision.

Vijay Govindarajan on Innovation

I have been reading a lot of blogs that discuss innovation and the business implications of the same. I recently came across the blog of Vijay Govindarajan, Professor of International Business at the Tuck School and founding director of Tuck’s Center for Global Leadership. He has also co-authored a book Ten Rules for Strategic Innovators, which is getting rave reviews from the business brethren. His blog is a collection of ideas that might act as good guidelines for anyone in pursuit of a transformation.

In one of his posts, he has outlined a very interesting three-box thinking model for streamlining innnovation and thinking about it consciously from a business perspective. However, most of the discussion seems to revolve around the larger companies. I wonder how the universe of smaller companies might go the innovation path, in the context of the three-box model. I had written a comment on the same on his blog, but am still awaiting a reply. I am posting my comment here as well, in case you might have some interesting thoughts on this.

Dear Govind,

Your last two posts outlined a very interesting thought process. However, most of the ideology behind strategic innovation is often discussed in the context of large organizations. Is this because the adaptability of a smaller company is quicker and easier than a large organization?

I feel that a small or mid-sized organization might bear a larger inertia to pursue the change/innovation process. A major focus for the smaller companies is to improve margins and cut costs. Just like a large organization, a smaller organization also has its processes and services well defined and entrenched in its modus operandi, though the universal set of offerings might be smaller when compared to that of large companies. However, instead of a strategy based on innovation and identifying future direction vis-a-vis industry dynamics, small companies usually pursue a short-term goal spanning two to four years, with a greater focus on replicating the existing processes and offerings.

A larger organization might be able to shift focus or include innovation in the larger picture, but does it make ’strategic’ sense for a smaller company to shift focus and strive to create new markets? Does it make sense for a smaller company to ignore short term profitability, and allocate resources towards innovation? And that too at a stage, where year-on-year growth for a smaller company is more critical for survival compared to a large organization that can afford to bear a few downturns.

I have been thinking about this of late. Would love to hear your thoughts on this.

Regards,
Gagan.

Most Innovative Companies in the World

A recent study by Boston Consulting Group and Businessweek has ranked the top 100 most innovative companies in the world. The study outlines a very interesting trend.

“The way you will thrive in this environment is by innovating - innovating in technologies, innovating in strategies, innovating in business models.” - IBM CEO Samuel J. Palmisano

Apple tops the list followed by Google. The major innovation plays for these companies can be seen from the likes of iPod and Google Earth - the products spearheading a revolution in the industry. It is also nice to see that some of the companies, which are a part of the list, do not operate in the hi-tech domains. So the innovation process seems to be catching on in lots of different domains in myriad ways. The whole article on BusinessWeek makes for a very insightful reading.

Here is what BusinessWeek writes about Apple and iPod -

The iPod launch involved no fewer than seven types of innovation, including networking (a novel agreement among music companies to sell their songs online), business model (songs sold for a buck each online), and branding (how cool are those white ear buds and wires?). Consumers love the ease and feel of the iPod, but it is the simplicity of the iTunes software platform that turned a great MP3 player into a revenue-gushing phenomenon.

Also check out out this interesting slide show. The most innovative products in the last year can be found here.

Google Launches Calendar

After the launch of Google Page Creator, the next introduction that the company has come out with is the Google Calendar. I will be posting my experience with Google Calendar soon, but let me tell you that I am liking what I see :-). At least on the face of it, this calendar seems to differentiate itself from other services currently online. And integration with Gmail would be a big plus in increasing its usability. Here is a screenshot of the Google Calendar…

Google Calendar

You can read a review on TechCrunch.

Nokia M-Blogs now in India

Nokia has recently launched its Nokia M-Blog service for India, wherein you can directly post pictures to your blog that is hosted on the Nokia site. I had recently reviewed Mabber, and how the application might not find a lot of users in India due to the high-priced Advanced GPRS, which is a requirement to run the app. However, Nokia M-Blog application takes care of this issue, and easily connects to the servers. It is nice to see one application that belongs to Web 2.0 and easily works with the basic GPRS (aarrrggh!!!) subscription in India.

For now, you can only upload images to the blog site. Along with the image upload, there is an option to add a caption for the image. I would like to see more text capabilities in this application, to rate it as “The Blogging Application”. A single image upload took took less than 20 seconds for me. The quality of the image remains a concern though. Incidentally, the application reduces the size and the quality of the image so that it can be transferred over a WAP/GPRS network. But that is one issue that I am ready to overlook for now.

I also have set up my own blog to test out the service and the ‘coolness’ factor. I am testing this application right now, and will post an update soon. Till then, check out the service at the Nokia M-Blog site for India.